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Training Programs

Gobel provides customized training sessions for physicians, nurses, administrators, C-Suites, boards, and gift officers.

These customizable trainings can occur in a one-day time period or over a few days, determined by our client’s needs. Attendees will spend a day(s) with an experienced Gobel Principal Consultant learning our best practice approaches to their daily challenges and will leave the training workshop with individually customized metrics for success. Our training sessions will influence how patient and family gratitude is responded to and ensure that everyone is involved in the philanthropic process in a meaningful manner.

Customized Training Sessions

Our training will help physicians understand:

1. The importance of philanthropy in a time of decreasing reimbursements from payors and increasing costs

2. The relationship between gratitude, giving, and healing

3. How to identify patients who are grateful, and introduce them to the philanthropy office

4. The benefits of meaningful recognition and expressions of gratitude for healthcare institutions

Do you wish you had physician champions like this at your institution?

The Nurse’s Role in Philanthropy is an accredited clinician training program that Gobel has taught to more than 1200 nurses, nurse managers, and chief nursing officers at over 40 institutions. The purpose of this course is to:

1. Explain the importance of philanthropy in a time of decreasing reimbursements from payors and increasing costs in the health care industry

2. Discuss the significance of patient gratitude as part of the healing process and how nurses can support their requests

3. Identify the steps in making a professional referral to a development officer and

4. Recognize the positive effects of meaningful recognition and expressions of gratitude for nurses and healthcare institutions.

In just one example, after receiving this training, the Chief Development Officer at Inova Alexandria Hospital is now receiving 2-3 referrals a week from nurses. The session is approved by the North Carolina Nurses Association, an accredited approver of the American Nurses Credentialing Center’s Commission on Accreditation. Nurses completing the program earn 1.0 contact hours of continuing education credit.

Spotlight Presenter

Helen Poole RN, BSN, MPH has had an extensive career including work in med-surg, medical ICU, ambulatory care, hospice, and home care either as a clinical nurse or a Nurse Administrator. Helen has also held roles as Adjunct Clinical Professor at the UNC-School of Nursing and leadership roles on the District 13 North Carolina Nurses Association. Her fundraising roles include Director of Development at the Duke School of Nursing and Executive Director of Grateful Patient Engagement at Duke Medicine, as well as overseeing the Development Department of Duke Hospice. With over 40 years of healthcare management experience in both the clinical setting and in philanthropy, Helen is a well-known expert in developing and implementing successful grateful patient engagement programs. Helen has experience in closing major and planned gifts and has played a key role in several billion-dollar campaigns. She is a well-known speaker at AAMC and CASE conferences and has been awarded a number of honors, including the Triangle Business Journal 25 Women in Business Leader Award and the Innovation Award from Duke Medicine Development and Alumni Affairs. Helen holds a BSN degree and the MPH in Health Policy and Administration from the University of North Carolina at Chapel Hill.

Educating Nurses on their Role in Philanthropy

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Do you wish you had a nurse champion like this at your institution?

Is there a place on the agenda of your next board retreat focused on the critical role board members play in your institution’s philanthropy efforts? Engage leaders and board members through education and engagement. We can provide Hospital Administration and Board training that:

1. Creates an understanding of roles and expresses the importance of philanthropy in health care

2. Explains the qualities of a high-performing board, administrative, or executive team

3. Provides best practices to help your institution reach and exceed their goals

4. Stresses the importance of alignment between the foundation strategic partners specifically around funding priorities

5. Teaches how to better understand and engage with major donors

6. Focuses on accountability and transparency, regularly assessing results.

Our educational sessions can be the focus of your next board retreat or meeting, or just a portion of the agenda, we will customize to meet your needs. Our presenters are all healthcare philanthropy experts who, collectively, have hundreds of years of experience leading programs that have raised hundreds of millions for healthcare organizations. Let us help you leverage your board partners.

Do you wish you had a board member like this at your institution?

Gobel offers intensive gift officer training Boot Camps that provide front-line fundraisers the tools and structure to succeed. Whether gift officers are new to the field or seasoned professionals, our system will increase gift officer productivity by helping them close more and larger major gifts. Our customizable Boot Camps cover the key steps and key metrics to become a Top Producer with a strategic focus on the critical role of clinician engagement in healthcare philanthropy.

Spend the day learning our best practice approach to major gift fundraising. We will help you right-size your portfolio and increase your productivity by identifying and targeting your best prospects. You will leave with: individually customized metrics for success, sample daily/weekly productivity schedule, talk tracks and scripts, template letters, and key strategies for working with clinicians, because it is gratitude that motivates giving.

Customize your institution’s own boot camp with:

DISC Training – provide each member of your team with a behavioral assessment with personalized feedback to help them:

1. Understand their communication style

2. Work more collaboratively with teammates and clinician partners

3. Deliver the right messages at the right time to administrators, volunteers, and other key constituents and

4. Strategize the best ways to communicate with prospects

Learn More about Bootcamps!

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